Find answers to all your questions
Frequently asked questions
Payment Methods
Which payment methods do you accept?
To ensure a safe and convenient shopping experience, we offer the following payment options:
- Credit Cards: MasterCard, VISA, Maestro, American Express
- Digital Payments: Apple Pay, Google Pay, Klarna
Shipping
What shipping options do you offer?
All orders are shipped via Swiss Post. You will find all details about available shipping methods, costs, and delivery times here.
How much does shipping cost?
Shipping costs depend on the chosen shipping method. You’ll find a clear and transparent overview here.
How long does delivery take?
Delivery time depends on the selected shipping method. You can view all delivery time estimates here.
How can I track my package?
Once your package is on its way, you’ll receive a shipping confirmation by email —including your personal tracking number. Please note: it can take up to 24 hours for tracking updates to appear.
How will I know when my favorite item is back in stock?
Is your favorite piece currently sold out? No problem—simply sign up for our "Back in Stock" reminder on the product page. As soon as the item is available again, we’ll notify you automatically via email.
Product and Care
How do I take care of my SOLINE ATELIER cases?
With the right care, your SOLINE ATELIER cases will accompany you for many years. You can find our care recommendations here.
Do I have a warranty?
Yes – all our products come with a two-year legal warranty. It covers material or production defects that are not caused by normal use. More about warranty coverage can be found here.
Return and Exchange
How can I return, exchange, or report a product issue?
You’ll find all information about our return policy and the process here.
Who covers the return shipping costs?
As a sustainable company, we do not offer free returns. You can find an overview of return shipping costs here.
Contact
How can I contact you?
If you have any questions about our products or services, feel free to email us at info@soline-atelier.com. We usually reply within 24 hours from Monday to Friday. On weekends, it may take a little longer.