Refund policy
Returns
You have 14 days from the date of delivery to return your order. Please register your return within this period.
To be eligible, items must be:
- unused
- in perfect condition
- returned with original packaging and all components (e.g. dust bag)
- complete with all tags and protective films
Returns that do not meet these conditions cannot be accepted.
Return Process
- Contact us at info@soline-atelier.com
- You will receive return instructions after approval
- Carefully pack and return your item
- Drop it off at your local post office
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After careful inspection, the refund will be processed.
Please note:
- Please do not return items without prior approval.
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Damage in transit due to improper packaging or missing components (e.g. dust bag, straps) may reduce the refund amount accordingly, or in some cases we may have to refuse the return.
Damages or Issues
Please inspect your order upon arrival.
If your item is damaged or incorrect, contact us immediately at info@soline-atelier.com
Exceptions
The following items are not eligible for return:
- Gift Cards
- Custom or Personalized items
Exchanges
We do not offer direct exchanges.
Please return the item and place a new order.
Refunds
Once your return has been received and accepted, refunds are processed within 10 business days to your original payment method.